Cancellation Policy
Cancellation Policy
We understand that life happens. To cancel or reschedule your appointment please contact us by phone, text, or email as soon as possible.
Cancellations made 48 hours or more before your scheduled appointment are free of charge. Cancellations made less than 48 hours before your scheduled appointment are subject to a flat $50 cancellation fee, which will be charged to the card on file.
Same-day cancellations and no-shows are also subject to the $50 cancellation fee regardless of the reason.
Recurring Client Courtesy Waiver
We value our recurring clients and understand that unexpected situations arise. Each recurring client receives one courtesy cancellation waiver per calendar year — your first cancellation of the year is waived completely, regardless of how much notice is given and regardless of timing. No questions asked. This waiver applies to cancellations only and resets on January 1st each year.
To use your courtesy waiver simply let us know when you contact us to cancel and we'll take care of the rest.
Rescheduling Policy
We offer one free reschedule per booking with no time restriction — move your appointment whenever you need to, as far in advance or as close to your scheduled date as necessary, and no fee will apply.
A $50 rescheduling fee applies to any additional reschedule requests beyond the first. This fee will be charged manually to the card on file.
Please note that rescheduled bookings are subject to the same cancellation policy as the new appointment date. Clients who reschedule and subsequently cancel within 48 hours of their rescheduled appointment date will be charged the $50 cancellation fee regardless of how much notice is given before the rescheduled date.
How to Cancel or Reschedule
You can cancel or reschedule your appointment by:
Logging into your client account at solaracleaning.com/login
Calling or texting us at (561)475-2412
Emailing us at booking@solaracleaning.com
We ask that you contact us directly rather than cancelling through a third party to ensure your request is received and processed promptly.
Note
Our cancellation and rescheduling policy exists to protect the time and livelihood of our cleaning professionals, who set aside their schedules specifically for your appointment. We appreciate your understanding and will always do our best to work with you when genuine emergencies arise.